I have a 4-year-old X-Trail and just had a £1500 bill for a manufacturing fault on a wiring loom and Nissan do not want to know.
The car was great while it ran but I have never in my life come across a car that fails so badly after 4 years and a manufacturer that thinks that this is normal.
How do manufactures think they will build loyalty for a brand if the produce a faulty product and leave you high and dry?
Initialy a lovely car to drive and own.However after 1 intercooler and 4 engine control faults. Any which could have resulted in a serious accident as 90% of the engine power dissapears between one throttle operation and the next, most alarming when it happens on a busy dual carriage way.It is sitting in the dealers at present waitng for yet another repair ECU/FUEL PUMP related estimated cost £1200 plus i could willingly push it of a cliff.Nissan are well aware of these common faults but just keep raking in the money Its the 24th car I have owned and was for my retirement Never have I had so much trouble with a car not even £25 bangers from the scrap yard.SUMMARY DONT BUY ONE
We live in France and have had from new a 2004 2.2 dCi Elegance. The car gets used on gravel roads and farm tracks almost every day, snow-covered mountain lanes in the winter and long motorway stints back to the UK.
It’s serviced at our local dealership in Carcassonne and they have been great. We had the fuel filler recall and a new turbo – but no messing around; they had the car for half a day both times.
Nissan warranty breakdown is excellent. When the car had the fuel filler replaced, the garage forgot to reset the car security system for each ignition key.
Consequently, the following day my wife couldn’t start the car with her key. She phoned Nissan breakdown who insisted they provided her with an English-speaking member of staff (despite her French being very good).
The tow truck arrived, along with a taxi to take her to the complimentary hire car which arrived in 30 minutes. The car hire company offered profuse apologies they didn’t have a 4x4 available but would she care to take her pick of the fleet.
The following day the X-trail was ready but the car hire company said that we could have their car for a minimum of a week.
We have only had the same or better service from Lexus UK.
My gripes are that the Nissan extended warranty is expensive - 50,000kms or three years for 900 Euros. Also, at my local dealer it’s almost impossible to get hold of their courtesy car.
Bought this model on a '55 plate brand new due to no longer wanting secondhand cars with loads of faults. After 18 months of blissful driving, it was recalled to replace an engine management part, which Nissan said was a small black box. Car never felt quite the same after having this done.
That much has now happened that dates and mileages are all a blur: . whistling noise resulted in a new intercooler . lack of power meant it had a new turbo - after this it felt like new again. . until BANG the engine blew up!!
Broke down in Oxford after a commute to work from Birmingham, was expected to pay £50 for a courtesy car from Nissan in Oxford (avoid this branch at all costs). Had to be recovered to Nissan Birmingham where I was told I was lucky the car hadn't carried on forwards, after I got out to disconnect the battery to stop the engine racing (this was just prior to it blowing up). Three minutes previous to this I was on the motorway at a steady 70mph.
Repair of £3500 was done under warranty and two weeks after having it back it overheated and the head had to be sent away for examination. This took Nissan two weeks before they even sent it away! Then they only skimmed it so I now have damaged repaired parts on my supposed new car.
It is still in the garage now waiting for a new steering rack to be fitted.
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