What can we do about our faulty Ford?

Used C-Max develops a major fault after just three weeks. What are the owner's rights?...

Ford C-Max 1.0 Ecoboost Titanium Navigation

My son bought a second-hand Ford Grand C-Max from an independent car dealer called Neon Motor Company in Bradford; after just three weeks, the car developed an engine fault.

It was practically undriveable, so we took it to our local garage, where an injector fault on one cylinder was discovered.

We contacted the dealer to tell them about the fault and were informed that the AA warranty the car was sold with didn’t cover major engine problems, so there was nothing they could do for us. My son ended up paying £419 to get the car fixed.  

When we told the people at the local garage we’d only had the car for three weeks, they said the dealer should have repaired the car and told us we were covered by the Consumer Rights Act 2015.

What are our rights and are we entitled to a reimbursement of the repair bill by the dealer? 

Sue Cobley

What Car? says…

Because your son had owned the car for less than 30 days when it developed a major fault, he had the right to reject it and get a full refund under the Consumer Rights Act

However, this law doesn’t provide assistance if you’ve paid for the car to be repaired. It only applies to goods that are faulty; after the 30-day period, the dealer would have one opportunity to repair the car, and if this didn’t work the car could be rejected, with a reasonable sum deducted by the dealer for the use your son had of the car.

I've checked the AA warranty the dealer supplies with its cars and they are correct in stating that it doesn't cover injectors, but it's worth your son reading the T&Cs of it to see if any other faulty items are covered so he can claim for them on the warranty. 

We would recommend that you ask the dealer to pay for the repairs, but unfortunately, if he declines, your next course of action is the small claims court and reporting them to trading standards. 


Armed with our advice, Sue went back to the dealer and challenged them about the misleading communication they’d had with her son, telling them they should have helped him rather than fobbing him off. Although Sue says they got quite vocal, she stayed calm and explained her son’s rights, and they eventually gave her £100 towards the repair bill.

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Top 10 used MPVs for less than £10,000

It might have been comprehensively trounced in the sales charts by that rapscallion newcomer the SUV, but the good old MPV still has plenty of life in it. Choosing the best used one isn’t the matter of a moment, though. Consideration must be given, not just to the engine and specification that best suits your needs, but also whether you’re going to need five seats or seven – and indeed, how big you want your MPV to be.

Fortunately, a £10,000 budget gives you plenty of options. Smaller MPVs provide a great balance between family space and manoeuvrability, while larger options offer enough room for anything you might wish to throw at them.

And buying an MPV these days doesn’t have to mean giving up a little slice of your soul, either. Many modern people-carriers are enjoyable to drive and good to look at, while the extra practicality they offer will widen your smile still further. Without further ado, then, here’s our round-up of the very best MPVs £10,000 will buy you.

Best used MPVs for less than £10,000

10. Peugeot 5008

The Peugeot 5008 is easily one of the company’s best offerings in recent years (the latest one is even better, although it's now an SUV, not an MPV), and as with most Peugeots, heavy depreciation makes it a great used buy. You get all the things we like about the 5008 – a roomy, versatile interior with seating for seven; a tactile, stylish dashboard; a comfortable ride with good handling and low noise levels – but at a bargain price. Avoid the jerky automatic and go for a manual; also keep an eye out for electrical niggles, which aren’t unknown.

We found: 2016 5008 1.6 HDi Allure, 24,000 miles, £9995

Read the full Peugeot 5008 review

9. Kia Carens

The second-generation Kia Carens fits into our budget here, and it’s worth looking at simply because of its seven-year warranty. A 2015 car will still have three or four years of this left, as long as the car hasn’t gone over 100,000 miles – and that’s a huge bonus. You’ll hopefully never need it, mind you, because the Carens is a pretty reliable thing. It’s ordinary to drive, and the rearmost seats of the seven on offer are rather tricky to get into. But it is at least comfortable, well appointed and, in 1.7-litre diesel form, just about powerful enough.

We found: 2015 1.7 CRDi 2, 33,000 miles,  £9995

Read the full Kia Carens review


8. BMW 2 Series Active Tourer

The 2 Series Active Tourer was based on the Mini's front-wheel drive platform and was a bit of a break from tradition for a modern-day BMW. It's the five-seat version only we can get for our money; the seven-seat Gran Tourer is just a fraction over the £10k limit we've set here. However, what you'll get is good family transport and a car that's better to drive than some of its contemporaries. 

To that end, BMW has put a lot of effort into the usability of the available space. You might not like the look of the raised roofline, but it does help when putting children into their safety seats in the back, and the rear seats split 40/20/40, which helps if you need to carry both longer loads and passengers. Look for a 2015 car with the popular 1.5-litre diesel engine. 

We found: 2015 216d Active Tourer SE Nav, 53,000 miles, £9995

Read the full BMW 2 Series Active Tourer review

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