Used Jaguar E-Pace 2017-present reliability
Category: Family SUV
The E-Pace is good-looking and well-equipped, but its reliability is a real issue.
What should I look for in a used Jaguar E-Pace estate?
The E-Pace will have been used on school runs and in urban car parks so check the bodywork carefully for scuffs and dents and look at all the alloy wheels and make sure they haven’t picked up any kerb damage. Damage caused to the underside of the car from off-road excursions is rare, but worth checking out for anyway.
The E-Pace has had a number of reported issues; panel fit and paint defects, AdBlue fluid leaking from hoses and filler caps, air breather pipes rubbing on engine components, creaking rear suspension and glitches with the infotainment system. It is worth checking all these areas when you go to view an E-Pace.
What are the most common problems with a used Jaguar E-Pace estate?
Front brake hoses
The front brake hoses on cars built between 4 October and 22 December 2017 have been known to chafe on the wheel, which could eventually lead to a brake fluid leak if not sorted. A Jaguar dealer will be able to tell you if your car is affected and fit new brake hoses to your car if it is affected by this issue.
High CO2 levels
Examples built up from 9 November 2016 to 5 July 2018 could produce more CO2 than they should, but if your car is affected, it will only need a software update that can be performed alongside routine servicing.
Reverse lights not working
The reversing lights on E-Paces manufactured between 27 July 2017 and 2 March 2018 might not come on when reverse is engaged and the electronic parking brake is also on. This issue will require a software update to sort, but, as per the recall mentioned above, it can be performed alongside scheduled routine maintenance.
Fuel leak
A problem with parts used in the fuel rail connected to the engine could lead to a fuel leak into the engine bay of models made from 1 September 2016 to 17 August 2017. Cars found with this issue will need a new fuel rail to be fitted, but a Jaguar dealer will be able to let you know if your car is affected and fit the new part for you.
Front seat frame
There could be a couple of fasteners missing from the right hand seat frame of some E-Paces made between 24 April to 3 July 2019. If your car is one of those affected (speak with your Jaguar dealer for further information) it'll need to have the seat replaced.
Is a used Jaguar E-Pace estate reliable?
The E-Pace performed poorly in our latest reliability survey, placing 29th out of 34 cars in the family SUV category with a rating of 83.8%. That placed it above the Range Rover Evoque and Skoda Karoq diesel, but below the BMW X1, the Nissan Qashqai and the Volvo XC40.
Reliability rating 83.8%
What went wrong? Sat-nav/infotainment 18%, bodywork 7%, non-engine electrics 7%, engine 5%, gearbox/clutch 5%, battery 2%, brakes 2%, engine electrics 2%, interior trim 2%
It's the slowness to fix faults and the cost of some repairs that let the Jaguar E-Pace down. Although most cars remained driveable, 43% spent more than a week in the workshop, and 13% of owners were landed with bills of £1500 or more. The good news is that Jaguar covered the cost of 78% of repairs. However, 38% of cars went wrong, so a high proportion of owners had to go back to their dealers to get issues fixed.
And if this wasn't enough of a cause for concern, Jaguar as a brand ranked 29th out of 32 manufacturers featured in the same survey. Its overall score was 87.4%, and only Alfa Romeo, Cupra and Vauxhall finished below it.
Used Jaguar E-Pace reliability: the owners' view
The feedback from owners suggests that while the E-Pace offers comfort and style, its reliability is a concern for many. Owners reported frequent electronic faults, including issues with the infotainment system and warning lights appearing unexpectedly. Additionally, some mentioned problems with the vehicle's battery and engine, which led to multiple visits to the dealership.
Regarding dealer service, the opinions were mixed. Some of the respondents praised their local dealers for being helpful and resolving issues promptly, underscoring the professionalism and courtesy extended during repairs. However, others expressed frustration over the slow service, high repair costs, and the need for repeated visits to fix recurring problems. This has led to a varied but generally moderate satisfaction level with the Jaguar dealership.
