What should I look for in a used Renault Zoe hatchback?
Despite its lack of an internal combustion engine and all its associated paraphernalia, the Zoe still has a number of things that can cause problems.
Check bodywork for minor scuffs and damage, as they will have been used in towns and tight car parking spaces. There’s no spare tyre in the Zoe; just a can of sealant and a compressor. The sealant has a used by date; the RAC alternative has no used by date.
It’s worth noting, too, that Renault has said that you’re not supposed to change a wheel yourself in case the battery pack (which sits under the car) is damaged when you jack it up. It’s also worth finding out if the previous owner had bought a regular 13amp cable for use in a three-pin plug socket, as Renault didn’t supply these from new. The Zoe can be charged this way, so it is useful to have, even if it is woefully slow. Renault provides a Chargemaster wallbox in the owner’s home from new for the Zoe’s regular charging.
What are the most common problems with a used Renault Zoe hatchback?
Owners have complained of some rattles as it’s driven over rougher surfaces, which is probably down to too much play in the tailgate’s locking mechanism or its hinges. Owner of earlier cars reported problems with the light coloured dashboard reflecting in the windscreen. There have also been reports of poor range and intermittent cutting out of the Chargemaster unit while charging the car.
Is a used Renault Zoe hatchback reliable?
Renault as a brand tends to do poorly in our reliability and customer satisfaction surveys, often finishing quite a way down the list of manufacturers. In our most recent reliability survey it finished in 19th place out of 31 manufacturers.
The Zoe achieved a below-average score for electric cars in our last reliability survey, with the main issues highlighted including non-engine electric problems, with owners mentioning broken heaters and air-con systems. They also reported issues with the bodywork and the cars’ charging systems. All faults were fixed for free and most cars were back on the road within a week, however.
From new, Renault offered a four-year, 100,000-mile warranty, and you also get European roadside assistance included in the length of the original battery lease contract, or for three years (plus a fourth year of UK-only assistance) if you buy the car and battery together.