2014 JD Power survey: Volkswagen Up is big winner

Reader satisfaction survey results reveal Volkswagen Up is most highly rated car by owners, with Jaguar and Lexus the top brands

Volkswagen and Skoda locked out the top three places in the 2014 What Car? / JD Power survey.

Results from the 2014 survey reveal that seven out of the top 10 vehicles are made by German-owned car manufacturers, and the top three are all made by the Volkswagen Group.

The annual survey of 15,000 car owners measures customer satisfaction with vehicle and dealer service. The car model with the highest overall rating and the winner of the city car category is the Volkswagen Up, What Car?’s Car of the Year 2012. Its key attributes were listed as reliability, its easiness to drive and fuel-efficiency. Drivers also loved the interior space, layout and colour, and the fact it was easy to see out of.

The second-placed model is the Volkswagen Golf Plus, closely followed by the Skoda Yeti.

Best-performing manufacturers
The joint top-performing manufacturers overall are Jaguar and Lexus. Jaguar has held the top position for the past two years, and Lexus held the top position for 11 years before that.

What Car? editor Jim Holder said: "The Volkswagen Group deserves special congratulations for having six cars in the top 10. It is clearly building cars that have showroom appeal and, even more importantly, deliver in real life. Cars that perform in customer satisfaction surveys are a great recommendation for car buyers and act as a great barometer to a car’s quality."

Top 10 models 2014
1 - Volkswagen Up
2 - Volkswagen Golf Plus
3 - Skoda Yeti
4 - Mercedes-Benz C-Class
5 - Volkswagen Scirocco
6 - Volkswagen Tiguan
7 = Lexus CT200h
7 = Skoda Octavia
7 = Volvo V70/XC70
10 - Jaguar XF

Bottom 10 models 2014
109 - Chevrolet Spark
108 - Alfa Romeo Mito
106 - Citroen C3
106 - BMW X1
105 - Ford Ka
104 - Fiat Grande Punto / Punto Evo
103 - Citroen C4
102 - Smart Fortwo
101 - Ford Fusion
100 - Citroen C1

For more information on the cars that owners love the most, head to the What Car? / JD Power survey results online, using a new, fully interactive tool that allows visitors to uncover where each car in the survey was praised or criticised.

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