Just a snap shot of my day.
1st problem, yesterday. Starts juddering and Emission Warning light appears on dash. Oh No, pull over, check manual - Contact dealer. Arnold Clark is the dealer, put car in this morning and await diagnosis. Diagnosis comes - simple fix, part still covered by an extended 5 yr warranty. This is great stuff. Simple fix , nae dosh required. Then the killer punch - the part is on order and will be (get this) at least 3-4 weeks. Along with advice that car is unsafe to drive - even better with my wife ready to give birth imminently. Ignition coil pack is the culprit and apparently, these days, they come as infrequently as hen's teeth. Then tried Volkswagen Customer Care, I use this like you would a plastic glass, with a hint of the oxymoron about it. Now I hear that this is an ongoing problem with Volkswagens and now here is the question I can't help asking - Why, if this is a BIG problem that Volkswagen UK are SO very aware of, arn't they doing anything about it. Demand - check, Supply - oh deary me.
Get it sorted and until then, does anyone know a taxi number that will take a woman in labour to hospital at the drop of a hat ?
Who thinks that Volkswagen UK should drop round a courtesy car tomorrow ? It's just that Arnold Clark's courtesy cars are booked up months in advance and there really is nothing they can do. Shame on us for believing Volkswagen care about anything.
Consider me slightly vented.
I bought a Polo 1.4 Sport 100 bhp about 6 months ago with about 8,000 miles on the clock. I use the vehicle for Driving Tuition. Ride comfort of the Sport model is firm to say the least, my pupils love the look of the polo and seem to enjoy driving it.
My problems started about 3 weeks ago, whilst on a driving lesson my emitions warning light came on! so I stopped the car and turned the ignition off. referred to the owners manual which suggests to contact the local dealer, which is what I did.
After a weeks holiday I started teaching as normal on Monday the 2 nd of April 2007, once again the same warning light came on, I had to cancell the rest of the days lessons as the car was un-fit to drive. Volkswagen then informed me that the cylinder head had to come off!!! and the would need the car for approx 4 days!! by this time steam was coming out of my ears!
Volkswagen informed me later on that day that the cylinder head had gone!!! bearing in mind that this car is just 12 months old, and only has 14,000 miles on the clock!!
They informed me that the cylinder head was under warranty( phew!!!) and a replacement cylinder head costs £3,000 + 3 days labour (WHAT!!!).
As for my car it has been fully repaired under warranty, would I buy one again? Hell no, will I be recommending them to my pupils? certainly not.
I am really dissapointed in the customer services at VW HQ- and would recommned buying a New Renault Clio.
I bought the polo twist 1.9 diesel in 2004 and have loved every minute of driving it. I have done over 24,000 miles and the only fault I have experienced was with the back wind screen wash which was fixed free of charge thanks to the 3 year warranty. The services are expensive at over £300 a time but the actual service by VW has always been excellent. I wouldnt change it for a porche and am dreading the day when I have to update it.
I've had the car for a month and apart from unispiring service from the local vw dealing i'm delighted with it. I've no idea why What Car say the handling is so bad. Obviously the reviewer had just got out of a BMW. The car has a comfortable ride and corners fairly confidently. The 1.2 engine is a wee bit noisy and you need to use the gears alot in town. I've managed to get between 43-50 mpg per tank from it (which is broadly in line with official figures)but I drive alot in the country. The fuel comp goes down alarmingly if you go over 60 so this car suits those who take it easy on A roads. My only gripe is the kit is pretty low. No boot light, no remote locking, no trip computer. But you can get a very nice leather steering wheel as a factory fitted option for a mere £130. Who needs a BMW?
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