advice

When will Audi fix our car's broken button?

Couple have waited for months for Audi dealer to fix a faulty steering wheel-mounted radio control button on their Q2...

2017 Audi Q2 1.0 TFSI review – price, specs and release date
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Claire Evans
11 Apr 2019 10:30

My wife bought a new Audi Q2 in 2017. Twelve months later, the button on the steering wheel that toggles between the radio and CD player started intermittently not working.

Since then, the car has been to our Audi dealer four times, for a total of eight days, to resolve the issue. The related software has been reloaded, but that didn’t fix it. It seems the button is correctly set up but the system has a memory problem.

Audi Q2

Last time the car was at the dealership, the assistant service manager recorded a video of the issue and sent it to Audi. I’ve also sent several emails to Audi.

While it’s a minor fault, it’s frustrating, because there is no logic as to when the button will work. Have you heard of other cars with the same problem? And what can I do to get a satisfactory conclusion?

John Affleck

What Car? says…

We are aware of the issue, having seen it reported by some Q2 owners in our 2018 Reliability Survey

Since receiving your email, we’ve contacted Audi to see if it’s likely to come up with a solution soon. We received the following response: “Audi is aware of this software issue and is working on a solution. We apologise for any inconvenience while this work is ongoing.”  

Although it’s good to hear that Audi is trying to find a fix, unfortunately it can take time to come up with workable solutions for issues like this, so for now all you can do is wait.

If the car is on a lease or PCP finance deal that ends before a solution is found, make sure that no value is deducted from the car due to the fault.

Read the full What Car? Reliability Survey results

Read more questions and answers from Askwhatcar 


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