2020 What Car? Servicing Satisfaction Survey

How satisfied are you with your car servicing? We investigate which brands are best at keeping owners happy...

2017 What Car? Servicing Satisfaction Survey

Independent garage servicing: all cars 0-20yrs

Overall, car owners told us they were happier with independent garages than with franchised workshops, with none of the brands rated scoring less than 90% for servicing satisfaction. The average for independents was 92.6%, compared with 87.1% for franchised garages. 

Suzuki owners are the most satisfied, rating independent garages highly in all three categories. Citroën owners are also happier with independent garages, helping the brand to rank eight places higher than it does for franchised servicing, with Mercedes-Benz leaping 21 places up the table for the same reason.

Most owners of luxury cars are happier with independents, too, BMW being an exception; its bottom-four finish is due to owners questioning the value for money offered by independent outlets compared with franchised workshops. 

Rank Brand Score
1. Suzuki 95.8%
2. Lexus 95.0%
3. Citroen 93.9%
4. Honda 93.8%
5. Jaguar 93.6%
6. Mercedes-Benz 93.5%
7. Hyundai 93.2%
8. Volkswagen 93.1%
9. Mazda 93.0%
=10. Audi 92.8%
=10. Ford 92.8%
=12. Mini 92.7%
=12. Skoda 92.7%
=14. Toyota 92.4%
=14. Volvo 92.4%
=14. Kia  92.4%
17. Alfa Romeo 92.3%
18. Porsche 91.9%
19. Land Rover 91.8%
20. Nissan  91.7%
21. Peugeot 91.6%
=22. BMW 91.5%
=22. Seat 91.5%
24. Vauxhall 91.2%
25. Renault 91.1%
26. Fiat 90.7%
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