How contactless car delivery can help you buy a car safely during the coronavirus outbreak

The Government has said car dealers can sell cars online and deliver them as long as they adhere to special Covid-19 guidelines. So what should they be doing to keep staff and customers safe?...

Contactless car delivery

Many car dealerships have switched to selling cars online, and contactless delivery methods are enabling them to get cars to buyers in a safe way. 

Choosing a car and then arranging finance for it is fairly easy to do remotely, especially with many dealers providing comprehensive descriptions, photos and videos online. Test drives are now possible too, since the DVLA confirmed that potential buyers can take solo test drives of cars to adhere to social distancing guidelines providing the car has trade plates on or the correct insurance is in place. 

And the Government has also given dealers the green light to deliver cars as long as they do so in a contactless way.   

In a statement to Car Dealer Magazine, a spokesman for the Department for Business, Energy & Industrial Strategy (BEIS) said: “Car dealerships and showrooms in England... are all able to continue to sell cars remotely and deliver cars, as long as they follow our clear guidance from Public Health England to protect both employees who cannot work from home and their customers.”

As the Covid-19 lockdown eases, contactless car delivery will play an important role in ensuring cars can be deliverd in a safe way, especially to the large number of people who are classed as vulnerable to the virus. 

So, how does contactless delivery work? 

Prior to delivery, the car should be sanitised inside and out by someone wearing protective clothing and using a disinfectant spray that contains at least 70% isopropyl alcohol. This won’t damage any of the car’s surfaces but will kill any viruses or bacteria.  

First, you need to agree how and when the car will be delivered and where the keys can be left. When this has been done, you'll be given two delivery options: trailer delivery or driver delivery. 

The benefit of having the car loaded onto a trailer and dropped off at your house is that it minimises the amount of contact the delivery driver has with the car.

Contactless car delivery

If the car is being driven to you, the driver must wear gloves, and clothing that covers their arms and legs is advisable. The car should be parked at least two metres from your front door and, before leaving the car keys in your agreed safe place, the driver should spray and wipe down the car’s interior, keys and door handles. 

The driver can also leave the car’s documents somewhere for you to pick them up, or in many cases most of the relevant paperwork can either be sent electronically or in the post. 

Handover videos are also being provided in many cases so that buyers can be taken through the car’s main controls and features while maintaining social distancing guidelines. 

In essence, the whole car delivery process can be carried out without any physical contact between the two parties.  


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Read more: all the latest coronavirus advice for drivers >>

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