Used Renault Captur 2020-present review reliability review

What should I look for in a used Renault Captur?

When viewing a used car, always follow our used car buying checklist.

Many Capturs will have been used in tight car parks and on school and work runs, so it’s worth checking the bodywork for any scuffs. Also, check the alloy wheels for any kerb damage. Check the seat material for any difficult-to-remove marks and the seats’ operation, as well as that of the boot lid.

Is a used Renault Captur reliable?

In the most recent What Car? Reliability Survey, the Captur finished 13th out of 20 cars in our small SUV class with an overall score of 94.7%, above the Ford Puma and Nissan Juke.

Renault, as a manufacturer, finished in a highly respectable ninth place out of 31 brands with an overall score of 93.6%. Beaten by Dacia, Honda and Suzuki, Renault nonetheless finished above Fiat, Kia, Peugeot, Skoda and Volkswagen.

Every new Renault comes with a three-year warranty, with no mileage limit for the first two years, but a 60,000-mile limit after that. Compared with the offerings from its peers, that’s fairly par for the course, matching Ford and Skoda, but not Kia’s seven-year warranty. The hybrid versions get an eight-year warranty (with a 100,000-mile limit).

Used Renault Captur reliability: the owners' view

As part of our annual Reliability Survey, What Car? readers reported a mixed experience with this generation of the Renault Captur.

While some owners found it dependable, others encountered electrical issues, with malfunctioning infotainment systems and faulty dashboard warning lights being the most common complaints.

A few owners also mentioned problems with the car’s keyless entry system, with doors failing to lock or unlock properly. There were isolated reports of gearbox faults, particularly in automatic models, though these were not widespread.

Dealer service experiences varied. Some owners praised their dealerships for resolving issues quickly, but others were frustrated by long repair times and repeated visits to fix persistent problems. A few reported poor communication from service centres, particularly regarding parts availability.

Overall, while many Renault Captur owners enjoy trouble-free motoring, electrical glitches and inconsistent dealer service have caused frustration for some, particularly when it comes to resolving recurring faults.