Used Ford Kuga 2020-present reliability review

What should I look for in a used Ford Kuga?

What are the most common problems with a used Ford Kuga?

Check to make sure there is no damage to the bodywork or the handsome alloy wheels. Make sure the electrical items all work as they should. Buying a Kuga as new as this you should have plenty of recourse to the dealer you bought it from should something appear wrong.

A three-year or 60,000-mile warranty is included as standard, while the batteries of plug-in hybrid (PHEV) models are covered by a separate eight-year, 100,000-mile warranty. 

Is a used Ford Kuga reliable?

The Kuga finished in 55th place out of 76 cars in the family SUV class in our most recent What Car? Reliability Survey, with a score of 90.3%. That put it above the Audi Q5 and the Range Rover Velar, but below the BMW X3 and the Volvo XC60.

Ford as a brand finished in joint 24th place out of 30 manufacturers in our most What Car? recent reliability survey, with a score of 90.5%. That put it above MG and Nissan, but below Hyundai, Kia and Skoda.

Used Ford Kuga reliability: the owners' view

In our reliability survey, owners reported varied experiences with the Ford Kuga, highlighting some reliability concerns and mixed satisfaction with dealer service.

While many owners praised the Kuga for its overall dependability, several reported recurring issues with electrical components. Faulty warning lights, problems with the infotainment system, and issues with keyless entry systems were among the most common complaints. Diesel models were noted for DPF (diesel particulate filter) problems, which could be costly and time-consuming to fix. Some owners also experienced premature wear of suspension parts.

Feedback on Ford’s dealer network was inconsistent. Positive experiences included efficient diagnostics and reasonable repair costs under warranty. However, other readers expressed frustration with long wait times for parts and repeated visits for unresolved issues. Poor communication from service staff was a recurring theme in negative reviews.

Overall, the Kuga offers reasonable reliability, but dealer experiences vary significantly between customers.