In association with MotorEasy
2022 What Car? Reliability Survey: family cars
Our exhaustive annual survey rates the dependability of cars aged up to five years old, based on the experiences of nearly 25,000 owners...
Most reliable family cars
Reliability rating 99.3%
What went wrong? Suspension 6%
Only 6% of CT 200h owners needed to call the garage to fix a problem, and the only area concerned was the suspension. All remedial work was carried out for free, even on cars that were outside the initial three-year warranty period, and all issues were resolved in a day or less.
Owner's view “The best things about owning a CT are its build quality and the care from my Lexus dealership”
Reliability rating 99.3%
What went wrong? Bodywork 6%
Auris owners must be a contented bunch. A mere 6% of them told us their car had suffered a glitch, and all issues were sorted out free of charge. Issues were minor enough for all cars to remain driveable, and all repairs were carried out in a day or less.
Reliability rating 98.4%
Petrol is the way to go if you want a Kia Ceed, because only 6% of petrol models went wrong, compared with 16% of diesels. Troubles were minor, with all cars remaining driveable and only 25% in the workshop for more than a day. And no one was left out of pocket, because all work was carried out under warranty.
Least reliable family cars
1. Audi A3 (2020-present)
Reliability rating 74.2%
What went wrong? Sat-nav/infotainment 33%, non-engine electrics 29%, battery 10%, gearbox/clutch 10%, interior trim 10%, bodywork 5%
Owners reported that a whopping 57% of latest-generation Audi A3s had suffered a glitch in the past two years. Although all of the issues were sorted out at no cost to owners, many of the faults were serious and time-consuming to put right. More than a third (38%) of the faulty cars were rendered undriveable and 76% of them spent more than a week in the garage.
Owner’s view “Although the fault was repaired under warranty, it took 11 days and three visits to the dealer to resolve”
2. Mercedes A-Class hybrid (2018-present)
Reliability rating 78.4%
While 33% of petrol A-Classes and 31% of diesels went wrong, an even heftier 46% of hybrid models hit trouble, with the engine, engine/non-engine electrics and air-con being the main areas of concern. Although 79% of repairs were free, some owners faced bills of more than £1500.
3. Skoda Octavia (2020-present)
Reliability rating 78.7%
Sat-nav/infotainment was the most common problem area, accounting for 31% of faults. Overall, 54% of cars went wrong, with owners also reporting problems with the battery, bodywork, interior trim and non-engine electrics. All repairs were done for free, but a third of cars took more than a week to put right.
Reliability of family cars aged up to five years old
Best family cars 2022
What makes a good family hatchback and which models should you be considering? Here we count down the top 10 – and reveal the ones to avoid
Skoda Octavia long-term test
The Octavia has always been one of our favourite family cars, and this latest one promises to be more versatile than ever. Let's see how it fares in day-to-day use