2021 What Car? Reliability Survey: large SUVs
We reveal the most - and least - dependable cars up to five years old, based on the experiences of more than 16,000 owners...
Most reliable large SUVs
Reliability rating 97.7%
What went wrong? Non-engine electrics 10%, bodywork 7%
The same percentage (17%) of petrol and diesel X3s suffered faults, but the issues with petrol models were less serious. All petrol X3s were repaired for free, compared with 92% of diesels, and 60% of petrols were back on the road within a day, against only 50% of diesels.
Owner’s view “I'm very pleased with my X3 30d. It's covered 29,000 miles since
it was new and has never let me down”
Reliability rating 97.5%
Petrol CX-5s were nearly half as likely to go wrong as diesels, with 12% suffering a problem compared with 21% of diesels. Bodywork and non-engine electrics were the main concerns raised by owners. All repairs were done for free and 63% of issues were put right in a day or less.
Reliability rating 97.4%
Whether you pick a petrol or diesel CR-V, it’s highly likely to be dependable; only 13% of the cars we were told about went wrong. Engine, exhaust, gearbox / clutch and sat-nav faults were reported, but three quarters of cars could still be driven, with half repaired in a day or less and 100% of the cost covered by Honda.
Least reliable large SUVs
Reliability rating 59.7%
What went wrong? Brakes 11%, engine electrics 11%, interior trim 11%, non-engine electrics 11%, air-con 6%, battery 6%, bodywork 6%, engine 6%, fuel system 6%, gearbox/clutch 6%, steering 6%, suspension 6%
Among X-Trail owners, 39% reported at least one fault. Only 53% of repairs were free; nearly a quarter (24%) cost more than £1500. A third took less than a day to fix but 24% took more than a week.
Owner’s view “It's a lovely car when it’s all working as it should. Unfortunately, in my case, that was only the first week of ownership”
Reliability rating 76.7%
Diesel Q5s lag far behind petrol models for dependability; 44% suffered a fault compared with 27% of petrol examples. Suspension accounted for nearly a third of issues, but air-con and other electrical systems were also problematic. Audi covered the cost of 75% of repairs, but some owners paid out £1000-£1500.
Reliability rating 82.1%
Among faults reported by Discovery Sport owners, air-con, battery and engine electrical issues were the most common. While 73% were fixed for free, 5% cost at least £1000. While 40% of the repairs took a day or less, 20% of the cars were out of action for more than a week.
Reliability of large SUVs aged up to five years old
|Rank||Make and model||Score|
|1.||BMW X3 petrol 2018-present||97.7%|
|2.||Mazda CX-5 petrol 2017-present||97.5%|
|3.||Honda CR-V 2012-2018||97.4%|
|4.||BMW X3 diesel 2018-present||96.5%|
|5.||Ford Kuga petrol 2013-2020||96.1%|
|6.||Skoda Kodiaq diesel 2016-present||96.0%|
|7.||Kia Sorento 2010-2015||95.1%|
|8.||Mazda CX-5 diesel 2017-present||95.0%|
|9.||Peugeot 5008 2017-present||94.6%|
|10.||Jaguar F-Pace 2016-present||93.4%|
|11.||Audi Q5 2018-present||93.3%|
|12.||Skoda Kodiaq petrol 2016-present||93.1%|
|13.||Volvo XC60 petrol 2017-present||92.7%|
|14.||Mercedes GLC 2015-present||92.6%|
|15.||Ford Kuga diesel 2013-2020||92.5%|
|16.||Audi Q5 petrol 2008-2017||87.8%|
|17.||Seat Tarraco 2018-present||87.5%|
|18.||Volvo XC60 diesel 2017-present||87.4%|
|19.||Land Rover Discovery Sport 2014-present||82.1%|
|20.||Audi Q5 diesel 2008-2017||76.7%|
|21.||Nissan X-Trail 2014-present||59.7%|
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