In association with MotorEasy
Least reliable family cars
The last thing you want when you've got the family in the car is to be left stranded by the roadside, So, here we take a look at the most and least dependable models...
The five least reliable family cars
5. Volkswagen Golf (2020-present)
Reliability rating: 89.5%
If you’re after a petrol-powered Volkswagen Golf, you may want to buy secondhand, because the newest version is a big step down from the previous generation in the reliability stakes, with a 5.1% lower rating. A third (33%) of owners encountered had a problem, with 42% of them caused by the non-engine electrics or the sat-nav system.
No cars were left undriveable and no one had to pay for repairs. However, 40% of owners waited more than a week for their car to be fixed, while 25% waited up to a week, and 35% got their cars back the same day.
4. Volkswagen Golf diesel (2013-2020)
Reliability rating: 89.4%
Previous-generation diesel Golfs went wrong twice as often as their petrol counterparts, with 34% of cars developing faults, most commonly with the battery or the exhaust system.
Thirty-eight percent of cars were rendered undriveable by their faults, and another 38% of cars took more than a week to repair. Furthermore, 31% of owners had to pay for their car to be fixed, with 15% facing bills of between £201 and £300.
3. Honda Civic (2017-present)
Reliability rating: 87.8%
Japanese cars have a reputation for reliability, but the current Honda Civic is bucking the trend. A quarter (25%) of owners had issues, which cropped up with every area of the car except for the steering and suspension. Air-con and cooling problems were by far the most common.
Although 81% of Civics were still usable despite the faults, a worrying 56% of cars were stuck in the garage for more than a week, and a few owners were charged more than £1501 for repairs.
2. Vauxhall Astra (2015-present)
Reliability rating: 86.6%
Thirty-two per cent of Astras went wrong, mostly due to faulty non-engine electrics. There were also complaints about the battery, engine, gearbox/clutch and the interior trim.
While just 11% of cars couldn’t be driven because of their faults, a dreadful 67% took more than a week to be fixed, and 6% of owners had to pay more than £1500 – rubbing salt in the wound.
1. Mercedes A-Class (2018-present)
Reliability rating: 84.8%
This year has seen the Mercedes A-Class fall from grace in a big way. Last year, the previous-generation (2013-2018) model was the fourth most reliable family car, but the current version is this year’s least dependable, with 31% of cars going wrong.
Most problems were with faulty non-engine electrics, but the interior trim and air-con were also affected, which is disappointing from a premium brand. The service wasn't great either: 36% of owners had to wait more than a week for repairs, 8% were billed between £501 and £750, and 3% paid more than £1500.
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