Most and least reliable family SUVs

Family SUVs might be bought for their style and practicality, but they also need to be robust enough to withstand the rigours of daily life. So, which are the most and least reliable?...

Most and least reliable family SUVs

Family SUVs need to satisfy the needs of all the family. The best are entertaining to drive, have a cosseting interior and are packed with enough features to keep little passengers happy. 

Most importantly they need to be utterly dependable – after all, it's every parent's worst nightmare to be stuck on a motorway hard shoulder with a car-load of tired children waiting for a recovery truck to turn up. 

That's where the What Car? Reliability Survey can help. Using feedback from more than 18,000 car owners, we've rated 218 models from 31 brands, based on how many faults they suffered in the last year, how long each problem kept the car off the road and the cost of any repairs.

Here we reveal the best and worst family SUVs aged one to five years old. And we're running our Reliability Survey again at the moment, so once you’ve read the story, please tell us about your own car.

The 2020 What Car? Reliability Survey is open - tell us about your car here

The 10 most reliable family SUVs

10. Toyota C-HR (2016-present)

Toyota C-HR Hybrid

Score 95.0%

Although 24% of C-HR owners reported a fault with their car, the areas concerned weren't the most serious: 9% of faults were with non-engine electrical systems and the sat nav, and 3% were to do with the bodywork and suspension. 

All cars could still be driven and were fixed in less than a day. Virtually all repairs were done under warranty; only a small percentage of owners were presented with bills of up to £50. 

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9. Kia Sportage (2010-2016)

2010 Kia Sportage front cornering

Score 95.3%

In spite of its age the previous-generation Sportage is still looking pretty durable. Owners said 20% of cars had suffered a fault, with issues split evenly between engine electrics, the gearbox and non-engine electrics. 

Two thirds of cars couldn't be driven, but all were fixed in less than a week and all work was carried out for free. 

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8. Volkswagen Tiguan (2007-2016)

Volkswagen Tiguan - 57-plate car

Score 95.7%

Just over 26% of previous-generation Tiguans went wrong, with non-engine electrical issues the most common complaint, affecting 11% of cars, followed by the exhaust system (5%). 

Fortunately, all cars could still be driven and were put right in less than a week, and all work was done under warranty. 

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7. Volkswagen Tiguan (2016-present)

Volkswagen Tiguan

Score 96.0%

The latest Tiguan is proving a little sturdier than the previous one, though, it too can suffer from electrical problems; 20% of cars had a fault and 7% of those were on non-engine electrics. The other main area of concern was bodywork, with 6% of cars having an issue. 

The majority of cars were repaired in less than a day and all work was done for free.  

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6. Hyundai Tucson (2015-present)

Hyundai Tucson front driving

Score 96.6%

While the Tucson is pretty reliable on the whole, 15% of cars had a fault and 8% of those were with the gearbox/clutch. 

Fortunately, all cars could still be driven, and while half took more than a week to be fixed, no owners faced repair bills. 

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Next: the top 5 most reliable family SUVs >> 

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