2020 What Car? Reliability Survey: family SUVs
In our exhaustive annual survey, we reveal how dependable cars up to five years old are, based on the experiences of 13,000 owners...
If you want a dependable X1, pick a petrol model. Just 8% of petrol-engined X1s suffered a fault, compared with 25% of diesels. All of the cars we were told about remained driveable and were fixed in less than a week, and all work was done for free.
Owner’s view “After two years, my car still looks and feels like new. It’s been 100% reliable and the build quality is excellent”
Reliability rating 97.9%
Although petrol Karoqs suffered more faults than diesels (14% versus 7%), the petrol versions could all still be driven, unlike two-thirds of diesels. The petrols took less time to repair, too. Engine and non-engine electrics were the main troublespots, followed by a small percentage of issues with interior trim. All of the affected cars could still be driven; four out of five were repaired in less than a week, and all work was done under warranty.
Reliability rating 97.7%
Owners told us that 19% of Mokkas went wrong, with engine electrics and the exhaust the main areas of concern. All of the troublesome cars remained driveable and two-thirds were rectified in a day or less. Even better, all work was done for free.
Least reliable family SUVs
Reliability rating 82.8%
What went wrong? Bodywork 12%, brakes 12%, engine electrics 8%, non-engine electrics 8%, air-con 6%, engine 6%, battery 2%, fuel system 2%, infotainment/sat-nav 2%, suspension 2%
The original Evoque isn’t ageing well, with owners telling us 35% of their cars have gone wrong in the past year. Around a quarter were rendered undriveable and more than a third took more than a week to put right. While 95% of the remedial work was done for free, a small percentage of repair bills ranged from £300 to more than £1500.
Owner’s view “Reliability has been atrocious; I’ve had problems with oil dilution into the engine and particulate filter failure with no warning”
Reliability rating 87.0%
Few of the cars we were told about had a higher proportion of faults than the Qashqai, with 40% of them going wrong. The battery and non-engine electrical systems caused the most problems, followed by the brakes, exhaust and interior trim. Most of the stricken cars could still be driven, but more than a quarter spent a week or longer in the garage. On the bright side, four out of five of them were fixed for free and no repair bills topped £300.
Reliability rating 88.4%
E-Pace owners reported that 22% of their cars had suffered a fault, with the engine and its electrical components being the main culprits. There were also issues with non-engine electrical systems, including the air-con and infotainment, and some problems with the brakes, gearbox/clutch and fuel system. Although two-thirds of the afflicted cars could still be driven, a third languished in the garage for more than a week. While 93% of repairs were done for free, a small percentage of owners paid up to £750.
Reliability for family SUVs aged up to five years old
|Rank||Make and model||Score|
|1.||BMW X1 petrol 2015-on||98.1%|
|2.||Skoda Karoq petrol 2018-on||97.9%|
|=3.||Vauxhall Mokka petrol 2012-2019||97.7%|
|=3.||Mercedes GLA 2014-2020||97.7%|
|5.||Volvo XC40 petrol 2017-on||97.5%|
|=6.||Suzuki SX4 S-Cross 2013-on||96.7%|
|=6.||Skoda Karoq diesel 2018-on||96.7%|
|=8.||Kia Sportage 2016-on||96.4%|
|=8.||Volvo XC40 diesel 2017-on||96.4%|
|10.||BMW X1 diesel 2015-on||95.6%|
|11.||Hyundai Tucson 2015-on||95.3%|
|12.||Volkswagen Tiguan petrol 2016-on||94.9%|
|=13.||Volkswagen Tiguan diesel 2016-on||94.3%|
|=13.||Seat Ateca 2016-on||94.3%|
|15.||Audi Q3 2011-2018||92.8%|
|16.||Peugeot 3008 petrol 2017-on||91.5%|
|17.||Peugeot 3008 diesel 2017-on||89.8%|
|18.||Vauxhall Grandland X 2018-on||89.5%|
|19.||Audi Q3 2018-on||89.0%|
|20.||Range Rover Evoque 2019-on||88.7%|
|21.||Renault Kadjar 2015-on||88.6%|
|22.||Jaguar E-Pace 2017-on||88.4%|
|23.||Nissan Qashqai petrol 2014-on||87.7%|
|24.||Nissan Qashqai diesel 2014-on||86.1%|
|25.||Range Rover Evoque 2011-2019||82.8%|